Civil Services and Human Settlement
Mr Nelson Mongale
Mr Nelson Mongale serves as the Director for Civil Services and Human Settlement for the City of Matlosana, overseeing critical infrastructure development and maintenance while ensuring sustainable human settlement initiatives throughout the municipality.
With extensive experience in civil engineering and municipal services management, Mr Mongalo holds qualifications in Civil Engineering and Urban Planning. His career in public service has focused on improving infrastructure management systems and enhancing service delivery frameworks across multiple communities.
Our department is dedicated to providing quality and sustainable civil engineering services while developing affordable, appropriate housing solutions. We strive to continuously improve the quality of life for our residents in a sustainable, safe, economical, equitable, integrated, and environmentally sensitive manner through community participation.
The Civil Services and Human Settlement Department is responsible for the development and maintenance of critical municipal infrastructure that ensures service delivery excellence to all residents and businesses in the City of Matlosana. Our mission is to provide reliable, sustainable, and affordable services to improve the quality of life for all.
Water Supply
We ensure clean, safe, and reliable water supply to all households and businesses. Our services include water treatment, infrastructure maintenance, and quality monitoring.
Electricity
Our electricity division ensures reliable power distribution, street lighting, and electrical infrastructure maintenance throughout the municipality.
Roads & Stormwater
We maintain and develop the city's road network, bridges, and stormwater systems to ensure safe transportation and prevent flooding.
Solid Waste
Our waste management services include regular household collection, recycling programs, and landfill management for a cleaner environment.
Sanitation
We provide wastewater collection, treatment, and disposal services to ensure public health and environmental protection across the municipality.
Parks & Fleet
We maintain public spaces and manage the municipal vehicle fleet to support all service delivery functions efficiently.
Report an Infrastructure Issue
We are committed to promptly addressing infrastructure issues throughout the City of Matlosana. You can report any of the following service delivery concerns:
Contact Civil Services and Human Settlement
Email Us
For general infrastructure inquiries, applications, and feedback
infrastructure@matlosana.gov.zaOffice Location
Civil Services and Human Settlement Building, Civic Centre
Klerksdorp, North West Province
Frequently Asked Questions
How do I apply for a new water connection?
To apply for a new water connection, you need to visit the Civil Services and Human Settlement department at the Civic Centre with the following documents:
- Completed application form (available at our offices or downloadable from our website)
- Proof of property ownership or occupancy
- Copy of ID document
- Approved building plans (if applicable)
- Payment of the applicable connection fee
Once your application is processed, our technical team will assess the site and provide a quotation for the connection. Installation typically occurs within 7-14 working days after payment.
What causes water interruptions and how long do they usually last?
Water interruptions can be caused by:
- Scheduled maintenance or repairs
- Burst pipes or leaks
- Power outages affecting pump stations
- Infrastructure upgrades
- Water shortages during drought periods
Scheduled interruptions are usually announced in advance and typically last 6-8 hours. Emergency repairs may take 4-24 hours depending on the severity of the problem. In all cases, we work to restore services as quickly as possible.
How do I report a pothole or road damage?
You can report potholes or road damage through several channels:
- Call our roads maintenance hotline: 018 200 8666
- Use the online reporting form on our website
- Email roads@matlosana.gov.za with the location details and photos if possible
- Visit our offices in person
- Use the Matlosana municipal app (available on iOS and Android)
Please provide the exact location, including street names or landmarks. Our team prioritizes repairs based on severity and traffic impact, with most repairs completed within 7-14 days.
How is my electricity bill calculated?
Your electricity bill is calculated based on:
- Actual electricity consumption (kWh) as recorded by your meter
- Current tariff rates as approved by NERSA
- Basic service charge (fixed monthly fee)
- VAT at 15%
Different customers (residential, commercial, industrial) are charged according to different tariff structures. For prepaid users, the cost per unit may vary based on the amount purchased. Full tariff information is available on our website or at our customer service centers.
How do I apply for a solar installation connection to the grid?
To connect your solar installation to the municipal grid, follow these steps:
- Submit an application form to the Electricity Department
- Provide technical specifications of your system
- Include certification from a registered electrical contractor
- Pay the application fee
- Schedule an inspection of your installation
Once approved, we will install a bi-directional meter (if required) and authorize the connection. Please note that all installations must comply with NRS 097-2-1 standards and local bylaws. The process typically takes 4-6 weeks from application to approval.